The purpose of establishing the "Zhongtian Commercial Service Promotion Center" is to improve the serviceability of Guangdong Zhongtian Group and improve the satisfaction and loyalty of Zhongtian merchants in order to timely and effectively handle or respond to various problems raised by Zhongtian merchants. Promote development and win-win.
The function of "Zhongtian Commercial Service Promotion Center":
1. Solve problems for merchants and provide reasonable services;
2. Linking customer resources to promote development and win-win;
3. Follow up and respond to various questions (consultations, suggestions, complaints, etc.) raised by the merchant.
Responsibilities of Zhongtian Commercial Service Promotion Center:
1. Proactively visit merchants, provide various reasonable services for merchants, and link merchant resources to promote business win-win;
2. Receive various problems raised by the merchants, coordinate the handling of follow-up, tracking and implementation of the problems by the companies;
Service Platform of Zhongtian Commercial Service Promotion Center:
1. Service hotline: 400-0769-322
2. SMS platform: (to be determined)
3. Visiting the door: The front desk of the first floor of Zhongwei Building
At the meeting, Zhang Yukai, the president of the group, defined the functions and division of labor of the Zhongtian Commercial Service Promotion Center, required responsibility to be in place, and set up a punishment mechanism to urge all responsible persons to put their work in place. At the same time, Mr. Zhang also pointed out that "the ability to serve customers well will not have the ability to do new developments. To be able to serve customers well, we have the ability to continue to operate and expand." The punishment mechanism is not intended to be constrained or Restricting the work of employees, but in order to allow us to face up to the problems raised by the merchants, actively and correctly face, deal with them in a timely manner, solve the problems and needs of the merchants, and effectively serve the merchants.
The meeting also listened to the suggestions and opinions of senior executives on how to carry out the work of the Zhongtian Commercial Service Promotion Center. Through discussion and reaching a preliminary consensus, the work will be carried out in a way that sets up demonstration projects and demonstration blocks in a point-and-click manner, and will try to use the urban scenic block as the first demonstration zone, gradually promote and expand to various projects.
Finally, the president of the group is the chief responsibility of the center, and together with the senior executives here, signed the responsibility book. The core purpose is: while doing a good job in the company's business development, we must not forget to do business services, we must first take the business as the first We will be able to solve problems and provide services for merchants, and be kind to merchants. It is necessary to maintain a good relationship with the merchants and link the merchant resources to promote the common development of both parties and achieve a win-win result.
